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Refund Policy
Effective Date: May 2, 2025
 

At SandiaCleanCrew, we’re committed to providing top-quality service and ensuring our customers are fully satisfied. This Refund Policy outlines when and how refunds may be issued for our services.
 

1. One-Time Services

If you’re not satisfied with a one-time service (e.g., trash bin cleaning, driveway wash), please contact us at contact@sandiacleancrew.com within 48 hours of the completed job. We’ll investigate the issue and, if appropriate, offer:

• A re-clean at no additional cost, or

• A partial or full refund, depending on the situation

Refunds are considered on a case-by-case basis and are issued at the discretion of SandiaCleanCrew.
 

2. Subscription Services

Subscription plans (e.g., monthly or bi-weekly cleaning) are non-refundable once a billing cycle has begun. However, if a service was missed or completed unsatisfactorily, you may contact us at contact@sandiacleancrew.com to request:

• A re-clean of the missed service

• A credit toward your next billing cycle

To avoid being charged for an upcoming period, please cancel your plan at least 48 hours before your next billing date.
 

3. Cancellations

• 24+ hours notice: No charge or full refund

• Less than 24 hours: No refund, but we may offer to reschedule at our discretion
   

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Customer failed to provide access (locked gate, bins not curbside, etc.)

• Incorrect or incomplete address provided

• Cancellations with less than 24 hours notice

• Services already completed and approved on-site
   

5. How Refunds Are Issued

Approved refunds will be issued back to the original payment method and may take 5–10 business days to appear, depending on your bank or card provider.
 

6. Contact for Refund Requests

All refund or re-clean requests must be submitted via email:
📩 contact@sandiacleancrew.com